Privacy & Cookies Policy
RnR Sport Coaching Ltd known as RnR Sport and RnR Tricamps.
1. Background
1.1. RnR Sport are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1.3. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy
2. Collecting personal information
2.1. We may collect, store and use the following kinds of personal information:
2.1.1. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths). This information is held solely to optimise the performance of the website for your use.
2.1.2. Information that you provide to us when registering with our website and completing your profile on our website (including your name, email address, login password and profile pictures). This information is held for the functional operation of the website.
2.1.3. Information that you provide to us for the purpose of subscribing to our email notifications and/or blogs and newsletters (including your name, contact number and email address).
2.1.4. Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use). This information is held to optimise the performance of the website and guide the development of new features.
2.1.5. Information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number and email address; we do not however store payment card details or bank details). This information is held for the recording, processing, fulfilment and tracking of your order by our third party payment provider (PayPal.com, Lloyds TSB bank or Stride in accordance with their own privacy policies and relevant regulation)
2.1.6. Information that you provide regarding you as an athlete such as fitness, background, personal details, health and recording of your training sessions. This information is held for the effective camp or coaching operation and coaching advice to improve your performance. If your data is held in a shared access portal such as trainingpeaks.com, it is subject to their own privacy policy.
2.1.7. Information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication).
3. Use of personal information
3.1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2. We may use your personal information to:
3.2.1. administer our website and business;
3.2.2. personalise our website for you;
3.2.3. send you goods purchased through our website;
3.2.4. supply to you services purchased through our website;
3.2.5. send statements, invoices and payment reminders to you, and collect payments from you;
3.2.6. send you non-marketing commercial communications;
3.2.7. send you email notifications that you have specifically requested;
3.2.8. send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter/blog);
3.2.9. send you marketing communications relating, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
3.2.10. provide third parties with anonymous statistical information about our users (but those third parties will not be able to identify any individual user from that information);
3.2.11. deal with enquiries and complaints made by or about you relating to our website;
3.2.12. keep our website secure and prevent fraud; and
3.2.13. verify compliance with the terms and conditions governing the use of our website.
3.2.14. We will not, without your express consent, supply your personal information to any third party.
4. Website Shop Purchases
4.1. All our website financial transactions are handled through our payment services providers, Stripe and PayPal. Their privacy policy is available at: https://stripe.com/gb/privacy , https://www.paypal.com/uk/webapps/mpp/ua/privacy-full ,
We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4.2 When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
5. Disclosing personal information
5.1. We may disclose your personal information to any of our partners, employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy
5.2. We may disclose your personal information to any of our suppliers or subcontractors insofar as reasonably necessary for the purposes to deliver a purchased service such as triathlon training camp, where we will need to provide limited information to the hotel or accommodation provider.
5.3. We may disclose your personal information:
5.4. to the extent that we are required to do so by law;
5.5. in connection with any ongoing or prospective legal proceedings;
5.6. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
5.7. to a third party you have given us express to share with.
5.8. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
5.9. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5.10. Except as provided in this policy, we will not provide your personal information to third parties.
6. International data transfers
6.1. Information that we collect may be stored and processed in and transferred between any of the countries in which we operate provided they offer the same data protection as the European Union.
7. Retaining personal information
7.1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3. Notwithstanding the other provisions, we will retain documents (including electronic documents) containing personal data:
7.3.1. to the extent that we are required to do so by law;
7.3.2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
7.3.3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7.3.4. In the event of unsubscribing from the website, user data, is retained in case the user wishes to resubscribe and regain access to it.
8. Security of personal information
8.1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2. We will store all the personal information you provide on secure (password- and firewall-protected) computers or servers
8.3. All the pages of our website are protected by encryption technology.
8.4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website)
9. Amendments
9.1. We may update this policy from time to time by publishing a new version on our website.
9.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
10. Your rights
10.1. When we receive any information instruction or request contained in section 9 we will:
10.1.1. review the reasonableness of the request;
10.1.2. we will require the supply of appropriate evidence of your identity, the nature of which will be assessed on an individual basis;
10.1.3. respond within one calendar month.
10.2. You may instruct us to:
10.2.1. provide you with any personal information we hold about you;
10.2.2. correct any inaccurate personal data we hold about you;
10.2.3. erase all personal information we hold about you;
10.2.4. restrict our usage of personal information we hold about you;
10.2.5. make your personal information portable in a machine readable format;
10.3. Erasure of user data and in some cases restriction of usage may require us to remove products and services we offer to you.
10.4. We may withhold personal information that you request to the extent permitted by law.
11. Third party websites
11.1. Our website includes hyperlinks to, and details of, third party websites.
11.2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
12. Updating information
12.1. Please let us know if the personal information that we hold about you needs to be corrected or updated.
13. Cookies on our site
13.1. This website uses cookies to allow us to see how the site is used.
13.2. If you want to use this or other sites without cookies or would like to know more, you can do that at aboutcookies.org that lists how to block or delete cookies.
13.3. Use both session and persistent cookies on our website from our website provider https://www.squarespace.com
13.4. The names of the cookies that we use on our website, and the purposes for which they are used, are set out by our website provider here https://support.squarespace.com/hc/en-us/articles/360001264507#toc-check-your-cookies
13.5. We use Squarespace Analytics to analyse the use of our website.
13.6. Our analytics service provider generates statistical and other information about website use by means of cookies.
13.7. The information generated relating to our website is used to create reports about the use of our website.
13.8. Our analytics service provider's privacy policy is available at: https://www.squarespace.com/privacy
This website is owned and operated by RnR Sports Coaching Ltd, registered in England and Wales under registration number 14179225.
Registered Address: 16 Montpellier House, Suffolk Square, Cheltenham, GL50 2DY, UNITED KINGDOM
You can contact us by writing to the registered address given above, by using our website contact form, by email to admin@rnrsport.com